Cancellation Policy

If the customer wishes to cancel a confirmed booking, cancellation fees shall apply as detailed below, in accordance with the provisions of the Consumer Protection Law, section 14(c) (hereinafter referred to as "the Law") or the Consumer Protection Regulations (Cancellation of Transaction) (hereinafter referred to as "the Regulations") as follows:

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7.1 Under the Consumer Protection Law, the customer may cancel the transaction in writing within 14 days from the date of making the transaction or from the date of receiving the document containing the details, whichever is later unless the cancellation period falls within 7 days, which are not rest days, prior to the start of the service in the case of remote sales, provided that the services are not fully provided abroad (outside of Israel). The cancellation fees to be charged for cancellation in accordance with the Supreme Court ruling in case 7187/12 Tzemach v. El Al shall be 5% or 100 NIS, whichever is lower, per person in the booking.

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According to Amendment 47 of the Consumer Protection Law, a consumer defined as "a person with a disability," "a new immigrant," or "a senior citizen" may cancel the transaction within 4 months from the date of making the transaction or from the date of receiving the document containing the details, whichever is later unless the cancellation period falls within 7 days, which are not rest days, prior to the start of the service. In any case, the cancellation must be made in writing via email, with the effective date being the next business day following the receipt of the document at the travel agency. The travel agency shall confirm the receipt of the cancellation notice in writing. It is hereby clarified that the provisions of this section are for informational purposes only, and the full and binding wording of the cancellation provisions is as detailed in sections 14(c) and 14(d) of the law and in the regulations.