DIVE OUT LOUD
Explore. Discover. Celebrate
Terms and Conditions
"Travel Agency" - "Dive Out Loud" invites you to use travel services provided by various service providers according to the details specified in your reservation. Dive Out Loud is committed to executing the reservation with expertise, providing the relevant transaction information to the service providers, and ensuring the order's alignment with your requirements. The actual provision of services is the responsibility of the service providers whose details appear on the travel documents, including specific requests regarding flights, hotels, airlines, or any other service. Dive Out Loud shall not be held responsible for disruptions, malfunctions, or unexpected issues beyond the control of the travel agency, occurring with the service providers, unless Dive Out Loud knew or should have known in advance about such a disruption or malfunction. In case of any issue or discrepancy, you should promptly contact the relevant service providers listed on the voucher in your possession, either directly or with the assistance of company representatives and the emergency hotline (phone number: +972-55-967-6607).
"Service Providers" include various tourism wholesalers who organize travel services, airlines, hotels, overseas service providers, and similar entities. The reservation of tourism services from the service providers is subject to their availability.
The customer's account will not be charged until receiving confirmation from the service providers for the ordered service. It is hereby clarified that until receiving final approval, the price may change according to the service providers' requirements, and in the event of such changes, the customer will have the option to cancel the reservation without any charges. If the customer's request is not approved, either in full or in part, within 72 hours, the request shall not be binding. The travel agency does not organize the trip/vacation package but rather acts as the issuer of travel vouchers. The terms and conditions governing the organization of the trip/vacation package are those set forth in the organizer's brochure, as provided to the customer, or on the organizer's website, as directed. The provisions of this clause shall not detract from the travel agency's liability for any matter for which it is responsible under this agreement and/or any law.
"Promotions"
Dive Out Loud reserves the right to modify promotions terms, suspend or shorten the promotion period, or extend it at any time, solely at its discretion and without prior notice, without affecting or diminishing any rights or obligations that were established prior to the change.
The promotion is valid until stocks last or until the end of the promotion period, whichever comes first.
The promotion applies to full-priced products only, excluding the combination of promotions and any additional benefits/discounts for Dive Out Loud.
1. Passport
Passenger(s), including minors, are responsible for possessing a valid Israeli passport for at least 6 months from the date of departure from the country, along with the appropriate entry visas for each country included in the travel itinerary. If you have a non-Israeli passport, please inform Dive Out Loud in advance. The handling of passports, visas, and related matters, including verifying the name consistency between the reservation and the passport, is the responsibility of the passenger. It is the passenger's responsibility to ensure that they possess the necessary entry authorization and that it is reflected in their passport. Any traveler holding a document other than an Israeli passport must report this in advance to the travel agent before assuming any cancellation liabilities. In the event of passport renewal or any changes made by the Ministry of Interior, from the moment of booking the trip, it is the passenger's responsibility to inform the travel agency of any new details.
2. Receipt of Travel Documents
Passengers should check their travel documents immediately upon receiving them from the travel agent and ensure that they have all the relevant documents (flight tickets, hotel vouchers, transfers, etc., according to the services actually booked) and that the information stated on them matches the reservation.
3. Prices and Taxes in Flights and Diving Packages
In the event of any surcharges imposed by authorized authorities due to changes in security levies, airport taxes, or any other tax or levy from the day of booking until the day of service delivery, the difference resulting from such changes will be paid to the service provider or the agency, as applicable. In the case of an increase in fuel surcharge that comes into effect after the ticket has been issued or after the passenger has made any payment to the agency for the ticket (including partial payment or payment by credit card authorization), there will be no change in the ticket price paid by the passenger. In the case of an increase in fuel surcharge that comes into effect before the ticket has been issued and before the passenger has made any payment for the flight ticket, the agency may charge the passenger the difference resulting from the change, provided that the agency informs the passenger immediately upon being aware of the change and makes every reasonable effort to allow the passenger to pay the ticket price without being charged the aforementioned difference. If the agency decides to charge the passenger an additional fee for the increase in fuel surcharge, the passenger will be given the option to cancel their reservation within two days of receiving the notice of the additional fee, on the condition that no ticket has been issued at the passenger's request, without incurring cancellation fees.
In the event of a reduction in fuel surcharge before the ticket has been issued, the ticket price will be reduced accordingly.
For cruises, in the event of an increase in fuel surcharge before or after the reservation is confirmed, the cruise lines have the right to demand payment for these surcharges. Typically, the amount ranges from $50 to $200.
Dive Out Loud acknowledges that there may be similar services available at lower prices but will not be held responsible in such cases and will not provide refunds for services that were not utilized during the trip.
Dive Out Loud informs about the existence of port charges and taxes on payments made on cruise ships and specifies these additional fees in the registration forms. However, the amount of taxes may change at any given moment without prior notice, according to the decision of the country in which the trip is taking place. Dive Out Loud is not and will not be responsible for these changes in tax rates.
4. Flights:
The flights are the sole responsibility of the various airlines, and the ticket is a contract between you and the airline. This form does not detract from it.
Flight details may change after booking, including dates, routes, layovers, flight cancellations, and airline details. The responsibility for changes, cancellations, delays, and loss/damage to luggage is according to the law of airlines and/or service providers who organize in accordance with circumstances and not of the travel agency, which is committed to transferring any information received regarding changes/cancellations and/or delays to clients within a reasonable time from receiving such information. However, it is clarified that such changes may occur even after the passenger has left the country. Any change that occurs during the service delivery is the responsibility of the carrier and subject to the Air Transport Act 1980.
The above section does not prevent the passenger from any remedy against service providers regarding the change, including cancellation of the transaction, to the extent that the law permits.
4.1 Orders for kosher and/or vegetarian meals and/or any other type of meal on the flight are only a request, and the travel agency is not responsible for non-delivery of the order but only for its transfer to the airline and/or organizer in accordance with regulations. The above section does not prevent the passenger from any remedy against service providers regarding the change, including cancellation of the transaction, to the extent that the law permits.
4.2 Airlines require to check-in at least 3 hours before the scheduled flight time on the ticket, and that applies to all flights, including those with stopovers. The passenger is responsible for obtaining all required travel documents, including passports, visas, and health certificates. The travel agency is not responsible for any delays or cancellations due to a lack of necessary travel documents.
4.3 Some flights are operated under code-sharing arrangements (combined flights by different airlines), and not all flights are direct, sometimes involving intermediate landings. Information regarding the use of code-sharing is provided in the advertisements conducted by the airlines. While Dive Out Loud provides information based on the data transmitted to it by the air carrier and service providers, it is not responsible for the combinations made by the airlines or for changes in flight schedules and/or routes. Dive Out Loud undertakes to convey to customers any information received on this matter and/or regarding changes/cancellations and/or delays within a reasonable time from the moment it receives such information. Any changes occurring during the provision of the service are the responsibility of the carrier and are subject to the Air Transport Law 1980. The provisions in this clause do not prevent the passenger from exercising any legal remedy against the service providers due to the change, including, if permitted by law, canceling the transaction.
4.4 In exceptional cases where an overbooking occurs by the airline (a matter allowed by the airlines and not under the control of Dive Out Loud), a single passenger or a portion of a group may be required to fly on a different flight. In such cases, the airline is responsible for making every effort to minimize the inconvenience caused to the passenger, in accordance with all rights of the passenger against the airlines and/or the supplier, according to the law and particularly in accordance with the Air Service Registration Regulations 1985.
4.5 All flights are subject to the conditions detailed on the flight tickets and/or on the envelope of the ticket/travel, and it is recommended that the customer review the detailed conditions on the ticket/voucher and/or on the website of the airline or relevant service provider.
5. Hotels
The ratings of hotels are determined by the local tourism office in each country and cannot be compared to hotels in the country or between different countries.
We are committed to presenting the hotels according to their established rating by the official institutions in that country, even if they are not equivalent in quality to hotels of the same rating in Israel or any other country.
5.1 The hotel details are only a request, and our company is not bound by them until we receive final approval from the service provider. If the requested accommodation is not approved, alternatives will be offered by the service provider, which the client can accept or reject.
5.2 The responsibility for room allocation, facility condition, and/or service in the hotel, including the air conditioning system, lies with the hotel and/or the service provider. The travel agency provides clients with information based on the data published by the hotel and/or service providers, and any changes will be communicated to the client within a reasonable time from the agency's receipt of the information. The client is aware that there is a possibility that the information may be provided shortly before or after the service is performed, and in any such case, the responsibility lies with the service provider. In the case of a special request from the traveler (such as room location, double bed or twin beds, etc.), the travel agency will forward the request to the service provider and/or the hotel. However, there is no obligation to fulfill the request unless the traveler is specifically informed in writing that the request will be accommodated, and even then, the responsibility of the travel agency is to ensure that the special request is approved by the service provider, but the actual execution is within the service provider's responsibility. As is customary in the tourism industry worldwide, it is not possible to guarantee a room with a double bed, and it is possible that a room with twin beds will be provided. When a special request included in the reservation relates to essential requirements for the client's unique needs, it is the client's responsibility to inform the travel agency in advance of this vital need, and the agency will check with the service provider whether the request can be fulfilled and will provide the traveler with the results of the examination before the final confirmation of the reservation.
5.3 The travel agency is not responsible in the event of inconvenience due to renovations and/or construction in the hotel or nearby, provided that it has conveyed to the traveler any information it knew or should have known about the inconvenience.
5.4 The usual check-in time is at 15:00, and check-out is usually by 12:00, regardless of flight times. If the traveler plans to arrive at the hotel after 18:00 or vacate the room late, this should be communicated in advance at the time of making the reservation, and the agency will transmit the information to the hotel and/or the service provider, taking into account that it may involve an additional payment to be made by the client. Considering that most hotels do not hold rooms beyond this time (unless a prior notice is given), the travel agency will not assume any responsibility in case a room is not reserved for the client. A client whose travel plans are disrupted in a way that causes late arrival should directly inform the hotel, according to the hotel details mentioned on the voucher received by the client.
5.5 Part of the services offered by Dive Out Loud are seasonal and not available year-round. The travel agency shall not be held responsible if some of the services are not provided unless the customer was given misleading information or if the agency withheld information that was in its possession or made a clear assessment despite being explicitly asked to disclose it by the customer. The hotel management reserves the right to temporarily close certain facilities or cease providing any services, and the travel agency is not responsible for it.
5.6 Additional services are available in the hotels, some or all of which may require an additional fee, such as sauna, gym, room service, parking, internet and fax services, tennis courts, sunbeds, towels at the pool or beach, massages, and more. It is necessary to inquire at the hotel about these services before using them. The travel agency is not responsible for payment requirements for these services.
5.7 Room allocation - room bookings are made for a room in the hotel. We cannot guarantee in advance a specific room location on a relevant floor or a requested side or the availability of an adjoining room. Room allocation is based on the existing availability in the hotel. In addition to the main building, some hotels have annex buildings and/or villas or bungalows that are an integral part of the hotel, and the travel agency cannot guarantee that all customers will be accommodated in the main building. In the case of a specific request, the travel agency is obligated to pass on the request to the service provider, but there is no commitment from either the agency or the service provider to fulfill it unless the customer's written consent is obtained. When a special request included in the booking relates to the customer's specific requirements due to their unique needs, the travel agency will check with the service provider if the request can be accommodated and will inform the customer of the results of its inquiry before final confirmation of the booking.
5.8 Triple or quadruple room bookings - in many hotels, an extra bed is placed in a double room, usually in the form of a sofa bed or a folding bed. In most double rooms, there are separate beds, and it is not possible to guarantee a double bed even if requested in advance. In the case of a specific request, the travel agency is obligated to pass on the request to the service provider, but there is no commitment from either the agency or the service provider to fulfill it unless the customer's written consent is obtained. When a special request included in the booking relates to the customer's specific requirements due to their unique needs, the travel agency will check with the service provider if the request can be accommodated and will inform the customer of the results of its inquiry before final confirmation of the booking.
5.9 Credit allocation - it should be clarified that the travel agency obtains approval from the service providers for the specific reservation. Upon your arrival in the destination country, in the case of an overbooking, the service providers may transfer you to a hotel of similar or higher standard located in close proximity to the booked location. The hotel ratings provided to you are based on the prevailing ratings in each country. This instruction does not diminish your right to claim compensation or other remedies for damages incurred as a result of such transfer. Travel agency representatives will do everything possible to assist the customer within their means and capabilities in case of an overbooking situation, and if prior notice of the overbooking is provided to the travel agency by the service providers, they will make efforts to assist the customer directly with the provider if the customer's complaint is not resolved upon arrival at the hotel and an alternative solution is not offered as stated above.
5.10 Hotel Cancellation - In the event that the traveler requests to cancel their reservation, they must make changes or cancel up to 3 business days before the hotel check-in date. If a notification of change or cancellation is provided in less time than stated above, change/cancellation fees will be charged by the service providers (usually at least the cost of one night). The mentioned change and cancellation fees are subject to change and are at the discretion of the hotel providers abroad. In any case, they do not apply to reservations during exhibition periods, conferences, and special holidays. Wild Dive Company is committed to providing the customer with all the information it has received from its suppliers.
If the traveler did not arrive at the hotel and did not cancel on time, they will be charged for the entire duration of the stay. Cancellation of services abroad by the traveler while they are abroad will be done in writing only, including via email and SMS messages, and will be forwarded to the supplier or the hotel. The traveler is responsible for obtaining confirmation from the overseas supplier or the hotel regarding the cancellation date and the cancellation fees incurred as a result. In any case, the traveler will be charged for one night's accommodation from the reservation and additionally for the cancellation fees required by the overseas supplier.
6. Cruise and Diving Trips
6.1 Ship details are provided upon request, and our company is not obligated to them until final confirmation is received from the service provider. If the booked accommodation is not approved, alternatives will be offered by the service provider, which the customer can choose to accept or decline.
6.2 The responsibility for room allocation on the ship, facility functionality, and/or service on the ship, including the air conditioning system, lies with the ship and/or the service provider. The travel agency provides customers with information based on data published by the ship and/or service providers, and any changes will be promptly communicated to the customer by the travel agency as soon as reasonably possible. The customer is aware that there is a possibility that the information may be provided shortly before the service is performed or retrospectively. In any such case, the responsibility lies with the service provider(s). In the event of a special request by the traveler (such as room location, double bed or twin beds, etc.), the travel agency will forward the request to the service provider and/or the ship. However, there is no guarantee of fulfillment unless the traveler's request is explicitly approved in writing. Even then, the travel agency's responsibility is to ensure the approval of the special request by the service provider, but its actual execution falls within the sole responsibility of the service provider. When a special request included in the reservation relates to essential requirements for the customer due to their unique needs, the customer must inform the travel agency in advance of this vital need, and the travel agency will check with the service provider if the request can be accommodated. The customer will be notified of the results of the inquiry before the final confirmation of the booking.
6.3 Boarding time for the ship is usually at 15:00 or later, unless otherwise specified, and disembarkation is usually by 9:00 am regardless of flight hours. If the traveler plans to arrive at the ship after the designated time, an additional transfer fee may apply, and/or boarding may not be possible. A customer whose travel arrangements are disrupted in a way that causes a late arrival must inform the ship and the travel agency directly according to the ship's details provided on the voucher received by the customer.
6.4 Some services offered by the ships may not be available every day of the year. The travel agency will not be held responsible if some services are not provided unless misleading information was provided or information that was in its possession was intentionally withheld, despite explicit request from the customer to provide such information. The ship's management reserves the right to temporarily close certain facilities or suspend the provision of certain services at any time, and the travel agency is not responsible for such actions.
6.5 Additional services are available on cruise ships, some or all of which may require an additional fee, such as spa treatments, fitness room, internet services, towels, taxes, bar services, nitrox, rental of diving equipment, and more. It is necessary to inquire on the ships prior to using these services which of them are subject to an additional charge. The travel agency will not be responsible for payment requirements for these services.
6.6 Room assignments - Bookings are made for a room on the ship, and we cannot guarantee in advance a demand for a specific room location, whether it is on a relevant floor or a desired side unless it has been approved in advance and in writing. Room assignment is based on the availability on the ship. In the case of a specific request included in the booking that pertains to the customer's unique requirements, the travel agency must forward the request to the service provider. However, neither the travel agency nor the service provider are obligated to fulfill it unless it has been approved by the customer in writing. If a special request included in the booking relates to the customer's specific needs, the travel agency will check with the service provider if the request can be accommodated and will inform the customer of the results of the inquiry before the final confirmation of the booking.
6.7 Cancellation of a cruise - If the traveler requests to cancel their reservation, they should pay attention to the cancellation conditions of the booked cruise. In the field of diving cruises, significant cancellation conditions are common within large time frames before the departure date. It is the customer's responsibility to carefully read the cancellation conditions of the cruises before booking the trip, and no claims will be accepted against the travel agency regarding the amount of cancellation fees as they appear on the information pages and registration form for the trip. If a traveler did not arrive at the ship and did not cancel within the specified period, they will be charged for the cruise. Cancellation of the cruise by the traveler must be done in writing, including via email and SMS messages, and will be forwarded to the travel agency, Dive Out Loud, and through it to the service provider or the ship. The traveler should obtain confirmation from the travel agency regarding the cancellation date and the cancellation fees incurred as a result. In any case, the traveler will be liable for the cancellation fees required by the overseas service provider.
7. Air Conditioning
It should be clarified that the operation of the air conditioning system in the hotel is not the responsibility of the travel agency, Dive Out Loud, which will not bear any responsibility for its operation, even if it is stated in the hotel description that it is equipped with an air conditioning system unless it has been informed in advance after being reported by various service providers. Air conditioners are operated for a few hours a day in different locations in accordance with energy regulations in each country and hotel policy. Sometimes the air conditioning operation is centralized and cannot be individually controlled in each room. In the case of a special request from the traveler, the travel agency will ensure to pass on the request to the service provider or the hotel, but it will not have any obligation towards the customer to fulfill it unless it has been approved in writing that the request will be fulfilled. If a special request included in the booking relates to the customer's essential requirements due to their unique needs, the travel agency will check with the service provider if the request can be accommodated and will provide a notification of the results of the inquiry to the customer before the final confirmation of the booking.
8. Insurance
Please note that it is your responsibility to ensure suitable, comprehensive, and extensive insurance according to your needs, including personal and cargo insurance policies. The insurance should be arranged prior to your trip. It is recommended to purchase an insurance policy from any company you find suitable. If you fail to do so, you will bear the sole responsibility for the consequences of inaction. The coverage of insurance policies is the exclusive responsibility of various insurance companies, and the policy constitutes a contract between you and the insurance company, which this form does not detract from. For any refunds, you should contact the insurance company directly.
9. Force Majeure
Dive Out Loud shall not be liable for any non-performance or delay in performance resulting from unforeseen circumstances beyond its control and/or that it could not reasonably foresee or prepare for, including force majeure, natural forces, system malfunctions, satellite or network communication failures, unauthorized access or theft, labor disputes, or general strikes. It should be noted that in such circumstances, Dive Out Loud could not have prevented the cancellation of the event and/or the non-provision of the service.
10. Complaints and Real-Time Notifications
10.1 It is agreed that any claim against Dive Out Loud Ltd. shall be submitted in writing to the company no later than 45 days after the passenger's return to the country. This is to allow the company to investigate the details with relevant service providers and various factors that may be operating abroad, as mentioned above. Submitting the complaint at a later date will make it more difficult to investigate, and if there is a need for a refund from service providers, it may not be possible to process the refund after the mentioned date. The provisions of this clause shall not derogate from the customer's rights under the law.
10.2 The travel agency is prepared to handle a variety of events in real-time to ensure service assurance, successful trips, and passenger enjoyment. It is agreed that it is the passenger's responsibility to inform the travel agency representative of any issues and concerns in real-time. Any claim received after the customer's vacation, without notifying Dive Out Loud in real-time, may impair the travel agency's ability to resolve the issue to the satisfaction of the passenger efficiently.
11. Cancellation Policy of Dive Out Loud
Dive Out Loud Ltd. hereby notifies that it is authorized to cancel the travel package at its discretion. In such a case, the company will offer the customer participation in a similar trip on a different date or a refund equal to the amount paid by the customer. The customer acknowledges that they will not receive any additional compensation beyond that.
12. Credits and Refunds for Services
Dive Out Loud Ltd. acknowledges that there may be identical services available at lower prices, but the company will not take responsibility for such cases and will not provide refunds to the customer.